Shipping policy

Shipping Policy

At Aquatic Mates, we carefully prepare and pack every order to help ensure your 3D printed fish keychains arrive safely.

Processing Times

Orders are generally processed and prepared for shipping within 2–5 business days.

As our keychains are 3D printed, some orders may require additional production time depending on order size, stock availability and demand.

Business days do not include weekends or public holidays.

Shipping Within Australia

We currently ship orders within Australia.

Shipping costs are calculated and displayed at checkout before payment is completed.

Estimated delivery times shown at checkout are provided by the shipping carrier and are estimates only. Delivery times may vary depending on your location, carrier delays, public holidays, weather events and other circumstances outside our control.

Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been lodged with the carrier.

Incorrect Shipping Address

Customers are responsible for ensuring their shipping address is correct before completing their order.

If you notice an error in your shipping address, please contact Aquatic Mates as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again.

Lost or Delayed Parcels

Once your order has been dispatched, delivery is handled by the relevant shipping carrier.

If your parcel is significantly delayed or appears to be lost, please contact us and we will assist where reasonably possible with tracking or making an enquiry with the carrier.

Nothing in this policy limits any rights you may have under Australian Consumer Law.

Damaged Orders

If your order arrives damaged, please contact Aquatic Mates as soon as reasonably possible and provide your order details along with clear photos of the item and packaging.

Where required under Australian Consumer Law, we will provide an appropriate remedy.

Authority to Leave

If you choose an authority-to-leave delivery option, your parcel may be left in a safe location at the delivery address.

Aquatic Mates is not responsible for loss or theft after a parcel has been delivered in accordance with the delivery instructions you provided, except where responsibility cannot legally be excluded.